Frequently Asked Questions

At DRD Information Management, your understanding of our available information management services is as important as earning your business and your trust. Education and open communication with our customers help ensure a positive business relationship.      One avenue of education is the asking and answering of questions. Assembled here are a variety of questions and answers most frequently asked by our customers and prospective customers.

     Should you have a question not addressed by those listed here, please contact us. At DRD Information Management, we are always happy to help you.

What if DRD has a hard drive failure? 

     DRD uses RAID 5 with redundant hard disc drives and switches as part of our electronic document management and document storage services. In the improbable event that everything failed, redundant backups to external hard drives as well as offsite ensure no loss of data. Mirrored disks automatically maintain two copies of all files retained. This will continue to allow access to all data until the failed drive has been replaced and the mirrored set has been rebuilt.

What if DRD experiences an operating system failure (corruption) or total server failure? 

     Backups are maintained both for extended periods of time and up to 999 generations. DRD's system automatically maintains a separate set of data on a secondary server so your information is always secure and available. In addition, we can maintain a complete back up of all your documents internally so that it can be restored quickly.

What if there is an accidental deletion of file(s)?

     Standard services at DRD Information Management include daily backups, stored on-site as well as off-site. Monthly snapshots are also kept off-site. 

What if DRD equipment is infected with a virus? Will my business computer system also be infected? 

     All DRD equipment is protected by the latest anti-virus software and secure firewalls. Your documents are never comingled with other clients' documents. Anti-virus software is updated automatically every day 365 days a year. All DRD hard drives are completely scanned for viruses on a daily basis. In addition, all inbound and outbound emails are also thoroughly scanned for viruses. 

What if there is a power failure or power spike at DRD? 

     Our secure document storage services facility is equipped with back-up generators to ensure your complete document retention and magnetic media protection. In addition, critical equipment is surge protected and supported by back-up battery power.

 What are the components of the DRD electronic document management service? 

Our experience has forged a comprehensive Electronic Document Management Program that includes: 

• Development of an IT/IS and Electronic Document Management partnership 
• Creation of electronic systems or conversion to digital
• Systematic inventory of electronic documents 
• Development of document retention and document destruction schedules 
• Ongoing evaluation and selection of appropriate digital and magnetic media 
• Identification and protection of vital electronic records